Corporate

Terms & Conditions


 

 

Right to Withdrawal

  • You have the right to withdraw from an online sale agreement within 14 days. The right to withdrawal period will expire 14 days after you receive the purchased product.

  • To exercise your right of withdrawal, you must inform us of your decision to withdraw before the withdrawal period has expired. To do so, you must send us an email on info@subaquasupplies.com informing us that you would like to return the product purchased. 

  • In the event that we are unable to resolve a complaint with you directly, you have the right to refer the dispute to the EU’s Online Dispute Resolution Platform at https//ec.europa.eu/consumers/odr/

 

Effects of Withdrawal

  • If you withdraw from an online sale, Subacqua Supplies & Services Ltd., will reimburse any payment received from you, within 14 days from receiving the notice of decision of withdrawal. Subacqua Supplies & Services Ltd. will reimburse you using the same means of payments used for the purchase, unless otherwise agreed.

  • The purchased product must be returned to Subacqua Supplies & Services Ltd. at your cost within 14 days of exercising your right of withdrawal to obtain a refund, unless Subacqua Supplies & Services Ltd. directs you otherwise.  Subacqua Supplies & Services Ltd. may withhold reimbursement until the product is received. The product must be returned unused, undamaged, in its original packaging and with all the original contents, otherwise no refund will be given. Subacqua Supplies & Services Ltd. reserves the right to refuse such refund should the product have the full packaging missing, damaged or in a non-resaleable condition. 

 

Warranty

  • The sales invoice is your Proof of Purchase.  We encourage you to keep this document for future reference.

  • Subacqua Supplies & Services Ltd. guarantees that the products sold are free from defects, unless stated or agreed on the sale.

  • Unless stated otherwise, the warranty period covers two (2) years from the date of purchase as documented by a valid proof of purchase (receipt/invoice). This should be presented when requiring service under warranty. Failure to present the proof of purchase may delay or void the warranty.

  • Batteries are not covered by warranty.

  • The product must be returned to Subacqua Supplies & Services Ltd. in the rare case that it might be found defective.

  • Products' original packaging must also be kept in the best condition possible for the duration of the warranty.

  • Subacqua Supplies & Services Ltd.'s liability is limited to the cost of repair/replacement and does not cover any loss of user data.

  • Depending on the type of defect and product, Subacqua Supplies & Services Ltd. will repair within reasonable time or replace the product. Should the product become discontinued, a similar product or a credit note will be given to the client. A full product replacement will only be considered within the discretion of Subacqua Supplies & Services Ltd. if the product is deemed faulty and returned within one (1) month of purchase with the full original packaging, warranty card and proof of purchase.

  • Any returned products having a security seal will have to be returned with seal intact.   The warranty will be void if the seal is broken or tampered with and any claim in this case will be refused.

The warranty does not cover:

  • Defective products due to any malfunction, fire, overheating, flood, accident, negligence, misuse, improper handling/operation, acts of God and damages caused by over/under voltages, lightning and liquids.

  • Products that have been damaged due to unprofessional installation, repair, alteration or modification.

  • Consumables or parts requiring replacement due to wear and tear (e.g. straps or batteries)

  • Products with serial number label defaced, modified or removed.

‚ÄčA minimum fee of €10 will be charged if:

  • The product is found to be working as it should.

  • The product is found to be out of warranty.

  • The defect is listed in the exclusions above.

  • The client refuses to proceed with out-of-warranty repairs.

 

Delivery Information

 

  • Free Delivery - We deliver orders over €50 to anywhere in Malta within 2 working days for FREE, Monday to Friday, between 8:00 and 16:30.

  • Standard Delivery - For orders below €50, a €5 delivery charge will apply and orders may be delvered to anywhere in Malta within 2 working days, Monday to Friday. 

  • Express Delivery to Malta - We offer same-day delivery to Malta if order is placed by 12:00, Monday to Friday. However, an express delivery charge of €10 will apply.

  • Standard Delivery to Gozo - We deliver to anywhere in Gozo within 3 working days via courier, Monday to Friday. A €7 charge applies.

  • All Online orders can only be paid online.

  • All deliveries must be signed for.

 

 

 

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